Case 1. DRA users
There are cases where DRA registered users cannot connect to FTP. When this occurs, if you log in to Pipeline, and change your password, FTP connection will be possible.
Case 2. FTP client is not responding
It is not possible for Pipeline to connect to FTP with an FTP client that is provided as standard on Windows and MAC.
An FTP over SSL server is used for Pipeline, and FTP log-in, as well as sending and receiving data, is encrypted; a client that can handle to this is necessary to use FTP.
For Windows, WinSCP, and for MAC, Cyberduck, can handle the above-mentioned connection.