My job generated an error

Last updated:2015.1.8.

( Pattern 1 )
If on the Status screen, the Status shows as “error” and the Start time as “not displayed”.

  • This error means that something has caused an inability to load he specified query files.
  • Please confirm that the specified query files are text files. (There are no particular specified filename extensions.)
  • Then confirm that there are no problems with the format of FASTA/FASTQ etc.
  • Please note that if there are blank lines (as final lines etc.) included, an error will be generated.
  • Please confirm that the filenames are in single-byte Roman letters (symbols). (Double-byte characters, in Japanese etc., are not handled)
  • Please check that there are no spaces in the filenames.
  • If you have selected Assembly→BLAT(mapping), and have not been able to obtain the Assembly results file, on BLAT(mapping) this status will occur.

FAQ_2_1e_1

( Pattern 2 )
If on the Status screen, the Status shows as “error” and the Start time as “displayed”.

  • Confirm that there are no problems with the format of FASTA/FASTQ etc. for the specified query files.
  • Please check the logical input value in Options etc.
  • From the Selecting Tools screen, you can refer to each Tool’s site, or Help. ※ Depending on the tool selected, there may be a maximum line length restriction.
  • On the Detail view screen, there are cases where the cause can be specified from the Command being run and the Log1 (standard output) and Log 2 (standard error); please check this.

( Pattern 3 )
If on the Status screen, the Status shows as “complete” and there is an error shown on the Detail view screen.

  • Please check the logical input value in Options etc.
  • From the Selecting Tools screen, you can refer to each Tool’s site, or Help. ※ Depending on the tool selected, there may be a maximum line length restriction.
  • On the Detail view screen, there are cases where the cause can be specified from the Command being run and the Log1 (standard output) and Log 2 (standard error); please check this.

FAQ_1_3e_1

If you cannot specify the cause, or if you would like to make a comment, please kindly contact support(pipeline_dev@ddbj.nig.ac.jp).

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